How to reply to Google reviews (with templates)
Updated: October 2026
Why every review deserves a reply, what to write, and ready-to-use templates for good and bad reviews.
Why replying matters
Your replies are public. New customers read them to judge how you treat people. A shop that answers every review looks active and trustworthy, and Google also encourages businesses to respond.
Try to reply within 1 to 2 days. A late reply is better than none.
How to reply
Sign in to the Google account that manages your Business Profile, find your business on Google Search or Google Maps, open the reviews, and use the reply button under each review. Where the buttons are can change, so if you cannot find them, search Google Help for "reply to reviews".
Good reviews: keep it short and warm
- Thank them by name if the review shows it.
- Mention one thing they said, so it does not look copied.
- Invite them back.
Template: "Thank you, Anna! We are so happy you enjoyed your foot massage. We look forward to seeing you again soon."
Bad reviews: stay calm and helpful
- Thank them for the feedback and say sorry that the visit was not good.
- Do not argue, blame the customer or explain at length. Other readers see this.
- Do not share private details about the customer or the visit.
- Offer to talk by phone and give a number or email, so the matter moves out of public view.
Template: "We are sorry that your visit did not meet your expectations. Thank you for telling us. Please call us at (000) 000-0000 so we can make it right."
Two things not to do
- Do not offer a gift or discount in exchange for a review. Google does not allow rewarding reviews.
- Do not write fake reviews for your own shop or attack a competitor.
Want someone to do this for you every day?
BzadPro replies to your Google reviews, posts about every 2 days and keeps your profile up to date, in Chinese or English. We also check your Google page for free: call or text (281) 696-2269, or WeChat bzadpro.
This is general information, not legal advice. Google changes its rules from time to time; Google's own help pages are always the final word.
More guides
Google 评论怎么回复？（附中英文模板）
更新: 2026年10月
为什么每条评论都值得回复，怎么写才好，以及好评和差评的现成模板。
为什么要回复评论
你的回复是公开的。新客人会看你怎么对待客人。每条评论都有回复的店，看起来更用心、更可靠，Google 也鼓励商家回复评论。
尽量在 1 到 2 天内回复。晚一点回复，也比不回复好。
怎么回复
用管理你商家资料的 Google 账号登录，在 Google 搜索或 Google 地图里找到你的店，打开评论，点每条评论下面的回复按钮。按钮位置可能变动，找不到时可以在 Google 帮助里搜索“回复评论”。
好评：简短、真诚
- 如果评论里有名字，用名字称呼并道谢。
- 提一句对方写到的具体内容，这样不像复制粘贴。
- 欢迎对方再来。
模板：“谢谢您，Anna！很高兴您喜欢这次足部按摩，期待您下次再来。”
差评：冷静、解决问题
- 感谢对方的反馈，并为这次体验不好表示歉意。
- 不要争辩、不要指责客人、不要长篇解释，因为其他人都看得到。
- 不要公开客人或这次服务的私人细节。
- 请对方电话联系，留下电话或邮箱，把事情转到私下处理。
模板：“很抱歉这次的体验没有达到您的期望，谢谢您告诉我们。请您拨打 (000) 000-0000 联系我们，我们想帮您解决。”
两件不要做的事
- 不要用礼物或折扣换评论。Google 不允许奖励评论。
- 不要为自己的店写假评论，也不要攻击同行。
想让专业团队每天帮你做吗？
BzadPro 帮你回复 Google 评论，大约每 2 天发布一条动态，并保持商家资料最新，可用中文沟通。我们也可以免费帮你检查 Google 页面：电话或短信 (281) 696-2269，微信 bzadpro。
本文是一般性介绍，不是法律意见。Google 的规定会不时调整，请以 Google 官方说明为准。
更多文章
How to reply to Google reviews (with templates)
Updated: October 2026
Why every review deserves a reply, what to write, and ready-to-use templates for good and bad reviews.
Why replying matters
Your replies are public. New customers read them to judge how you treat people. A shop that answers every review looks active and trustworthy, and Google also encourages businesses to respond.
Try to reply within 1 to 2 days. A late reply is better than none.
How to reply
Sign in to the Google account that manages your Business Profile, find your business on Google Search or Google Maps, open the reviews, and use the reply button under each review. Where the buttons are can change, so if you cannot find them, search Google Help for "reply to reviews".
Good reviews: keep it short and warm
- Thank them by name if the review shows it.
- Mention one thing they said, so it does not look copied.
- Invite them back.
Template: "Thank you, Anna! We are so happy you enjoyed your foot massage. We look forward to seeing you again soon."
Bad reviews: stay calm and helpful
- Thank them for the feedback and say sorry that the visit was not good.
- Do not argue, blame the customer or explain at length. Other readers see this.
- Do not share private details about the customer or the visit.
- Offer to talk by phone and give a number or email, so the matter moves out of public view.
Template: "We are sorry that your visit did not meet your expectations. Thank you for telling us. Please call us at (000) 000-0000 so we can make it right."
Two things not to do
- Do not offer a gift or discount in exchange for a review. Google does not allow rewarding reviews.
- Do not write fake reviews for your own shop or attack a competitor.
Want someone to do this for you every day?
BzadPro replies to your Google reviews, posts about every 2 days and keeps your profile up to date, in Chinese or English. We also check your Google page for free: call or text (281) 696-2269, or WeChat bzadpro.
This is general information, not legal advice. Google changes its rules from time to time; Google's own help pages are always the final word.
More guides
Know a shop owner who needs this? Share it.认识需要的店主朋友吗？分享给他们。Biết chủ cửa hàng nào cần điều này? Hãy chia sẻ.
QR code二维码Mã QR
On a computer? Scan this with your phone, then share it in WeChat.在电脑上？用手机扫这个二维码，再到微信里分享。Đang dùng máy tính? Quét mã này bằng điện thoại rồi chia sẻ trong WeChat.You are in WeChat: tap the ··· at the top right, then Send to Chat or Share to Moments.你正在微信里：点右上角“···”，选“发送给朋友”或“分享到朋友圈”。Bạn đang ở trong WeChat: nhấn ··· ở góc trên bên phải, rồi chọn Gửi cho bạn bè hoặc Chia sẻ lên Khoảnh khắc.
Or send this picture: press and hold it, then choose Send to Chat or Save Image.或者发这张图：长按图片，选“发送给朋友”或“保存图片”。Hoặc gửi ảnh này: nhấn giữ ảnh rồi chọn Gửi cho bạn bè hoặc Lưu ảnh.
